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Why Choose Us?
We're committed to providing you with the best shopping experience
Free Shipping
Free delivery on all orders over $50. Fast and reliable shipping worldwide.
Secure Payment
100% secure payment processing. Your data is always protected.
Easy Returns
30-day return policy. Not satisfied? Get your money back hassle-free.
24/7 Support
Our customer service team is always here to help you anytime.
What Our Customers Say
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Frequently Asked Questions
Everything you need to know about shipping and returns
How long does shipping take?
We offer multiple shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Next Day Delivery: 1 business day (order before 2 PM)
All orders are processed within 24 hours. You'll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. For orders under $50, standard shipping is just $5.99. Express and next-day shipping options are available at checkout for an additional fee.
Do you ship internationally?
Absolutely! We ship to over 35 countries worldwide. International shipping typically takes 7-14 business days depending on your location. Customs fees and import duties may apply and are the responsibility of the customer.
What is your return policy?
We want you to be completely satisfied with your purchase! We offer a 30-day return policy on all items. Products must be unused, in original packaging, and in the same condition you received them. Simply contact our customer service team to initiate a return.
How do I return an item?
Returning an item is easy:
- Contact us at info@eldoradoor.com with your order number
- We'll send you a prepaid return label within 24 hours
- Pack your item securely and attach the label
- Drop it off at any post office or courier location
- Refunds are processed within 5-7 business days after we receive your return
Are returns free?
Yes! We provide free return shipping labels for all domestic returns. For international returns, return shipping costs are the responsibility of the customer. If you received a defective or incorrect item, we'll cover all return shipping costs.
Can I exchange an item instead of returning it?
Absolutely! If you'd like to exchange an item for a different size, color, or product, just let us know when you contact us about your return. We'll process your exchange as quickly as possible, usually within 3-5 business days of receiving your original item.